If you are not satisfied with your purchase from us, the product(s) you ordered from us can be returned for a full refund within 30 days as long as the product is returned in its original condition. We will replace any product or component that is defective. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The customer is responsible for shipping charges for products ordered in error.
We cannot be responsible for damage caused by the freight carrier. Merchandise that has been damaged due to shipper mishandling must be handled through them. You may refuse to accept any visibly damaged products; or, if the damage is not noticed until after the driver has left, keep all packaging and notify the freight carrier to return and inspect the damage, then file a claim.
Health Department regulations forbid us from accepting returns on all food, water, and sanitary items; therefore, refunds for these types of products will not be issued.
Fire Extinguishers cannot be returned due to Federal Hazardous Materials Shipping regulations.
When returning your purchase, please follow the return instructions included with your package. All returned items must include a Return Authorization Number, be in the original packaging, and include any manufacturer warranties/instructions.
Please submit any cancellation via email to cancel@incaseof911.com, or call on our business phone at 800-581-4134.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions with regard to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to:
InCaseOf911.com
c/o Blunderbush Unlimited
762 Taft Avenue
El Cajon, CA 92020
Incaseof911.com provides no separate warranty and to the maximum extent permitted by applicable law, Incaseof911.com expressly disclaims all warranties and conditions regarding any products sold to you, whether express, implied or statutory, and including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement of third party rights.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
The most important thing to keep in mind when ordering is that stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.
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